# Terms and Conditions Effective June 15, 2023 **Data Processing Addendum** IF YOU ARE A REMIND1 (SMS CALENDAR REMINDERS) USER OR VIEWER LOCATED IN THE EUROPEAN ECONOMIC AREA, SWITZERLAND, OR UNITED KINGDOM, THE [DATA PROCESSING ADDENDUM](/legal-documents/data-processing-addendum) ACCOMPANIES THESE TERMS AND SETS FORTH OTHER TERMS OF OUR AGREEMENT THAT APPLY SOLELY TO THE EXTENT ANY INFORMATION YOU PROVIDE TO REMIND1 INCLUDES PERSONAL DATA OF INDIVIDUALS LOCATED IN THE EUROPEAN ECONOMIC AREA, SWITZERLAND, AND THE UNITED KINGDOM. {% hint style="info" %} **Quick Summary** * Our solution is designed for individuals and organisations who provide a service to others and/or use appointments to allocate time with specific clients. * The site is provided in good faith but comes as-is and with no warranty. We also have no control over and cannot accept responsibility for our suppliers or any third party software (such as Google Calendar). * You are responsible for any messages sent out and the date/times they are sent. * We don't store any personal data of your clients on our servers. * When you grant us access to to an online appointments calendar we only extract dates, times, addresses, video conference links, names and mobile numbers (as per your contact list). * Any information you supply is used solely by us for sending appointment reminders to the right client at the right time as defined in our [Privacy Policy](https://remind1.com/privacy). * It is your responsibility to ensure the contact and calendar information is correct and up to date. * It is also your responsibility that the clients on your contact list do not object to being sent appointment reminders. * You can sign up without supplying any payment information and get free test appointments. * You can optionally upgrade to a Monthly Plan (“plan”). Subscription payments are in advance, processed by Paddle and on a ongoing monthly basis. * You can cancel your subscription any time from within your account. * Appointments are non-refundable and have no monetary value. * You understand that your account is tied to a specific country which determines the cost of the monthly plans. * You won't abuse the system or use it for any purpose other than sending reminders about upcoming appointments to your clients. * We reserve the right to cancel any account where we suspect the user of activity that does not comply with these terms or is causing detriment to other member's use of the site. * We might change the details of the monthly plans to enhance our service but any alterations won't be detrimental to existing subscribers. * We only use cookies which are necessary for the correct functioning of our service as explained in our Cookies policy. {% endhint %} ‍**Introduction** **In using this website you are deemed to have read and agreed to the following terms and conditions:** **Terminology** The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "Remind1", "SMS Calendar Reminders", "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing German Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. **Privacy Statement** We are committed to protecting your privacy and the privacy of your clients. Any personal information we hold about you or your clients is purely for the purpose of providing our appointment reminder service. It is your responsibility to ensure that the clients whose contact details you upload/supply/enter have given permission to be contacted in this way – we accept no responsibility for this. You agree to abide by any Data Protection or Data Privacy laws applicable to your country (for example the GDPR). In order for our service to work we need to know when your appointments are and with whom. The main way this is achieved is by you granting us permission to access one or more online calendars (which details your appointments). The only information we extract or use from your calendar is the names or mobile numbers of clients (that match those on your contacts list) and the dates/times/addresses/video conference links of appointments. The data is not used for any other purpose whatsoever. Any data transmitted via the internet cannot be considered fully secure and any information you supply should take this into consideration. We constantly review our systems and data to ensure the best possible service to our customers. [View our Privacy Policy](https://remind1.com/privacy) **Confidentiality** Client records and information are regarded as confidential and therefore will not be divulged to any third party, other than our messaging suppliers and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. **Disclaimer** Exclusions and Limitations: The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: * excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and * excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. **Free Trial** The free trial is available once per user and no payment details are required. You are given a set amount of free appointments for the purpose of testing our service. Your free trial ends when your appointments run out. You can then choose to either stop using the service or sign up for a Monthly Plan (“plan”). You cannot obtain another free trial. **Payment and Monthly Plans** Payment is via monthly subscription using Paddle and subject to their [terms and conditions](https://paddle.com/legal/). Payment is in advance on an ongoing, rolling-month basis with a fee related to your chosen Plan. It is your responsibility to ensure you pick the Plan appropriate to your specific circumstances. You can upgrade or degrade your chosen Plan at any time by cancelling your current plan and choosing a new one. Once payment has been accepted each month your appointments will be set to the number of appointments as per your chosen monthly plan. At the end of the month any outstanding appointments related to your monthly plan will be lost. If the payment is not accepted one extra attempt will be made immediately. If the retry fails then the account will be automatically cancelled. Payments for plans are non-refundable. **Cancellation Policy** You can cancel a plan at any time by cancelling your subscription within your Remind1 account. Any remaining appointments will be available until the end of the most recently paid for cycle. **Termination of Agreements and Refunds Policy** Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. **Availability** You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused. **Links from this website** We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. **Copyright Notice** Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. **Communication** You may reach us by messaging . **Force Majeure** Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein. **Waiver** Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties. **General** The laws of Germany govern these terms and conditions. By accessing this website and using or buying our services you consent to these terms and conditions and to the exclusive jurisdiction of the German courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company. **Notification of Changes** The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our website 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis. **These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or Agreement or use of it’s service indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.** # Data Processing Addendum Effective July 30, 2023 *Last revised Nov 10, 2025* **Customer Acceptance:** By continuing to use the services after this DPA is posted, you acknowledge and accept the terms of this DPA. This GDPR Data Processing Addendum, including the Standard Contractual Clauses referenced herein (“DPA”), amends and supplements any existing service agreement (the “Agreement”) between you (“Customer”) and One System Software LLC (“Processor”) with respect to Personal Data. *** ### Defined Terms * **EU Data Protection Laws:** GDPR, UK GDPR, Swiss data protection law, and applicable EU/EEA member state laws. * **Personal Data:** Information relating to an identified or identifiable natural person in the EEA, UK, or Switzerland. * **CCPA / CPRA:** The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act, and any regulations or guidance promulgated thereunder, including amendments and successor legislation, applicable to Personal Information of California residents. * **Standard Contractual Clauses (SCCs):** Model clauses approved by the European Commission under Implementing Decision 2021/914. *** ### Data Processing Description
Exhibit A – Data Categories & Technical/Organizational Measures #### Appendix 1 – Data Processing Details (Annex I) | Item | Details | | ------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | **Data Subjects** | End users, account holders, contacts entered by users | | **Categories of Personal Data** | Name, email, phone, authentication info, message content/metadata, calendar/appointment data, support correspondence | | **Special Category Data** | None expected; if incidentally processed, controlled by Customer | | **Processing Purpose** | Messaging/reminder delivery, account management, support, analytics | | **Retention** | Until account termination or required by law; deleted within 30 days post-termination | #### Appendix 2 – Technical & Organizational Measures (Annex II) * **Encryption:** TLS 1.2+ in transit, AES-256 at rest, processor-held keys * **Access Controls:** Role-based, least privilege, MFA for admins * **Data Minimization:** Only required fields processed * **Monitoring:** Logging and anomaly detection * **Backups:** Daily encrypted, geographically separate, restore tested * **Incident Response:** GDPR-compliant breach notification and mitigation plan * **Sub-processor oversight:** Contracts with flow-down obligations, periodic review
*** ### GDPR Contractual Terms 1. **Sub-processor authorization:** Processor may use affiliates and third-party sub-processors with prior notification to Customers. 2. **Customer obligations:** * Determine the purpose and essential means of the Processing of Personal Data in accordance with the Agreement. * Be responsible for the accuracy of Personal Data; * Comply with its obligations under Data Protection Laws, including, when applicable * ensuring Customer has a lawful basis to collect Personal Data * providing Data Subjects with any required notices * obtaining the Data Subject’s consent to process the Personal Data. 3. **Processor obligations:** * Process Personal Data only per documented instructions from Customer. * Ensure confidentiality of personnel processing data. * Implement security measures per Article 32 GDPR. * Assist Customer with data subject requests (Articles 15–22 GDPR). * Delete or return Personal Data at the end of service. * Allow audits or inspections by Customer. *** ### Addition of Sub-Processors 1. **Right to Engage:** The Processor may engage additional sub-processors to perform processing activities under this DPA, provided that the Processor ensures each sub-processor agrees to the same data protection obligations as set forth in this DPA. 2. **Notification:** The Processor shall inform the Customer of any intended addition or replacement of a sub-processor at least **30 days in advance**. Notification may be made via email or published in the sub-processor list provided in Annex III. 3. **Objection:** The Customer may object in writing to the engagement of a new sub-processor within the notification period if there is a **reasonable basis to believe that the sub-processor will not comply** with applicable data protection laws or the obligations in this DPA. If the Customer objects, the parties will **use reasonable efforts to resolve the objection**. 4. **Liability:** The Processor remains fully liable for the acts and omissions of its sub-processors in accordance with this DPA and applicable Data Protection Laws. *** ### California Consumer Privacy Act (CCPA / CPRA) For Personal Information of California residents, the Processor acts as a "Service Provider" as defined under the CCPA/CPRA. Processor agrees to: 1. Process Personal Information only for the purposes specified in this DPA and the Agreement. 2. Not sell, share, or use the Personal Information for any other purpose. 3. Comply with Customer’s instructions to respond to consumer requests under the CCPA/CPRA, including access and deletion requests. 4. Flow down these obligations to sub-processors. *** ### International Transfers Personal Data may be transferred from the EEA, UK, or Switzerland to the United States or other countries outside the EEA/UK/CH that do not have an adequacy decision. 1. **Standard Contractual Clauses (SCCs):** All such transfers are governed by the European Commission-approved SCCs (Module 2 or 3 as applicable), which are incorporated into this DPA by reference. 2. **Transfer Impact Assessment (TIA):** The Processor has conducted a Transfer Impact Assessment evaluating the legal environment of the recipient country, including the potential access of public authorities and other applicable laws. The TIA assesses whether the combination of SCCs, technical, organizational, and contractual measures provides an adequate level of protection for Personal Data. 3. **Technical and Organizational Measures:** Personal Data transferred internationally will be protected by the measures described in Appendix 2 (Annex II of the SCCs), including encryption in transit and at rest, access controls, monitoring, and breach response procedures. 4. **Sub-Processor Oversight:** Any sub-processor involved in international transfers is bound by the same contractual obligations and security measures. The Customer may review sub-processors as listed in Annex III. 5. **Residual Risks:** Where residual risks exist despite these safeguards, the Processor documents and manages them in accordance with the TIA, ensuring that transfers remain compliant with applicable Data Protection Laws. **Relationship between DPA Appendices and SCC Annexes:** * Appendix 1 → Annex I (Description of the Transfer) * Appendix 2 → Annex II (Technical and Organizational Measures) * Sub-processor list → Annex III (List of Sub-Processors included in this DPA) *** ### Limitation of Liability Liability under this DPA is subject to the limitations in the Agreement. ### Modification The parties will cooperate to amend the DPA or enter into further agreements to comply with EU Data Protection Laws as needed. ### General * DPA supplements the Agreement. * **Governing law:** Ireland * **Jurisdiction:** The courts of Ireland shall have exclusive jurisdiction. * No third-party beneficiaries. * Applies only to Personal Data processed by Processor on Customer’s behalf. *** ### Exhibits
Exhibit A – Appendices to SCC #### Appendix 1 – Data Processing Details (Annex I) | Item | Details | | ------------------------------- | -------------------------------------------------------------------------------------------------------------------- | | **Data Subjects** | End users, account holders, contacts | | **Categories of Personal Data** | Name, email, phone, authentication info, message content/metadata, calendar/appointment data, support correspondence | | **Special Category Data** | None expected; if incidentally processed, controlled by Customer | | **Processing Purpose** | Messaging/reminder delivery, account management, support, analytics | | **Retention** | Until account termination or required by law; deleted within 30 days post-termination | #### Appendix 2 – Technical & Organizational Measures (Annex II) * **Encryption:** TLS 1.2+ in transit, AES-256 at rest, processor-held keys * **Access Controls:** Role-based, least privilege, MFA for admins * **Data Minimization:** Only required fields processed * **Monitoring & Logging:** Audit trails, anomaly detection * **Backups & Resilience:** Daily encrypted, geographically separate * **Incident Response:** GDPR-compliant breach notification * **Sub-processor Oversight:** Contracts with flow-down obligations, periodic review
Exhibit B – UK & Swiss Addenda #### UK Addendum For transfers of Personal Data from the United Kingdom to One System Software LLC in the United States: 1. Personal Data from the UK is subject to UK GDPR. 2. SCCs in this DPA apply mutatis mutandis to UK transfers. 3. Processor implements technical and organizational measures equivalent to Appendix 2. 4. UK Data Subjects may enforce rights via the Information Commissioner’s Office (ICO) or competent UK courts. #### Swiss Addendum For transfers of Personal Data from Switzerland to One System Software LLC in the United States: 1. Personal Data from Switzerland is subject to the Swiss FADP. 2. SCCs in this DPA apply mutatis mutandis to Swiss transfers. 3. Processor implements technical and organizational measures equivalent to Appendix 2. 4. Swiss Data Subjects may enforce rights via the FDPIC or competent Swiss courts.
Exhibit C – Standard Contractual Clauses (Annex I–III) #### Annex I – Description of Transfer * Exporter: Customer * Importer: One System Software LLC, 30 N Gould St, STE R, Sheridan, WY 82801, USA * Purpose: Remind1 messaging/reminder platform * Categories of Data: See Appendix 1 * Data Subjects: See Appendix 1 #### Annex II – Technical & Organizational Measures * See Appendix 2 #### Annex III – List of Sub-Processors | Sub-Processor | Address | Processing Activity | Location | | ------------------------- | -------------------------------------------------------- | --------------------------------- | --------------- | | AC PM, LLC | 1 N Dearborn Street, Suite 500, Chicago, IL 60602, USA | Email delivery | USA | | Bird B.V. | Keizersgracht 268, 1016 EV, Amsterdam, The Netherlands | SMS delivery | The Netherlands | | Bubble Group, Inc. | 22 West 21st Street, Floor 2, New York, NY 10010, USA | Cloud hosting/infrastructure | USA | | Google LLC | 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA | Calendar data | USA | | Microsoft Corporation | One Microsoft Way, Redmond, WA, 98052-6399, USA | Calendar data | USA | | Paddle.com Market Limited | Judd House, 18-29 Mora Street, London, EC1V 8BT, England | Payment processor (international) | England | | Paddle.com Inc. | 3811 Ditmars Blvd, 1071, Astoria, NY 11105-1803, USA | Payment processor (USA) | USA |
# Privacy Policy Effective May 1, 2023 **At Remind1 we are aware of our responsibility to protect your privacy, which is vitally important to us.** **Equally you have a responsibility to abide by any relevant Data Privacy regulations.** As part of our responsibility, we let you know what information we collect when you use our services, and why we collect it. We don’t ask you for personal information unless we need it for the operation of our service. You may browse our public site and service without providing us with any personal information whatsoever. If you choose to sign up for our free trial or full service, we will require you to provide contact and identity information, billing information and other personal information. You always have the option to not provide information by choosing not to use a particular service or individual feature, although this may prevent you from engaging in certain website activities or services. All our business and computer systems, including this website have been designed to the best of our knowledge to comply with all relevant national and international legislation with regards to data protection and user privacy within all the territories we offer the service. If you are unsure about whether this site is compliant with any specific data protection and user privacy legislation you should contact us via mail. **Personal Information** You need an account to use the Remind1 service, either on the free trial or the full service. Remind1 stores, processes and maintains your account data in order to provide the service to you. Remind1 does not store or have access to any of your personal financial information, including credit card details. Financial transactions are handled exclusively by Paddle and are subject to their [terms](https://paddle.com/legal/) and [privacy policy](https://paddle.com/privacy/). If you upload or add contact information about your clients it will only be processed to send appointment reminder messages and not stored on our servers. This contact information will only be used for the purposes of sending the client appointment reminder messages, and for no other purpose whatsoever. By uploading client information you confirm that they have agreed to be sent messages related to the service you offer. The responsibility to obtain your client's consent lies solely with yourself and is subject to the applicable regulations of the country concerned. You also confirm that the contact details you enter are correct (to the best of your knowledge) and accept full responsibility for any messages sent by us on your behalf. If you choose to provide us access to one or more appointment calendars we will use this information to determine when you have an appointment with someone on your contacts list and to generate the required message. Depending on your settings and message templates, this may include the appointment title, location or video conference. We will not use your calendar information for any other purpose whatsoever. If you send us personal correspondence, such as emails or letters, phone calls or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you. **Use of Your Information** Your personal information, including your email address, is primarily used to help us provide our services and meet our contractual commitments to you. We may use your information to inform you about relevant service or product changes that may affect our service and updates; to help customize your experience; to protect us and other members of our services against errors and omissions, violation of the User Agreement, fraud and other criminal activity; to enforce our User Agreement; and as otherwise described to you at the time of collection of your details. These uses improve the Site and our service to meet your needs. If you are an existing user, we may contact you with information about services similar to or complementary to those already provided. All reminders are deleted from our system 12 months after being sent. **Information Sharing** Remind1 only shares personal information with other companies or individuals outside of Remind1 in the following very limited circumstances: We may provide such information to our employees, subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf (such as sending messages) and that have agreed not to disclose it to others. Some of those employees, subsidiaries, affiliated companies or other trusted businesses or persons may be located outside of your home country; by using our service you consent to the transfer of such information to them. All Third Parties we use to process data (including Bubble, Messagebird and Postmark) are commited to full GDPR compliance. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms and Conditions, including investigation of potential violations thereof, (c) To assist fraud protection and minimise credit risk within the community of Remind1 members. (d) detect, prevent, or otherwise address fraud, security or technical issues, or (e) protect against harm to the rights, property or safety of Remind1, its users or the public as required or permitted by law. **Related Companies** We may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any). We will not disclose your personal information to any other Third Party. Also, if Remind1 becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy. **Storing Your Personal Data** Data that is provided to us is stored on secure servers. The transmission of information via the internet is not secure. We cannot guarantee the security of data sent to us electronically and therefore the transmission of such data is entirely at your own risk. Where you have chosen a password you are responsible for keeping this password confidential. **Contact Forms and Emails** If you contact us using any Support or Contact forms on our website, or you send an email to one of our email addresses, none of the data that you supply will be stored by this website or passed to any outside organization or person for any other purpose whatsoever. Any such data will be collated into an email and sent to our internal staff in order to respond to your enquiry. Our mail servers are securely protected and the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices. **Information Security** We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Remind1 uses the secure SSL protocol meaning all data is encrypted when being sent across the web. We restrict access to personal information to Remind1 employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations. **Third Party Links** You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them. **Access to Information** We acknowledge that all individuals have the right to access the personal information/data that we maintain about them. Any individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query via . If requested to remove data, we will respond as quickly as possible, and full resolution is not likely to exceed one week. When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. The relevant data protection and privacy regulations in the countries we operate give you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of €10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us via . **Data Breaches** We will report any unlawful data breach of our database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen. **Data Controller** The data controller of this website and service is: Alexander who can be contacted at [alex@remind1.com.](mailto:alex@remind1.com) **Changes to this Privacy Policy** Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most changes will be minor and to improve your privacy. Regardless, we will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). Each version of this Privacy Policy will be identified by its effective date. If you have any additional questions or concerns about this Privacy Policy, please feel free to contact via . # Cookie Policy Effective May 1, 2023 Like the majority of websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. Cookies allow you to move within our Service without reintroducing yourself on every page. Members who disable cookies will not be able to use the services available to members, as they are required to maintain your login to our service within a browser session. Disabling cookies does not prevent you from accessing site content which is available to non-members, but it may limit some of the features. These cookies can be tied back to personally identifiable information only in the event that you are logged in to our service. If you are logged in to our service, the cookies on your computer will uniquely identify your account within our system. **Used Cookies** * cookieconsent\_dismissed: this is used to track that the current user acknowledged the cookie banner * remindeer\_live\_u2main and remindeer\_live\_u2main.sig: these cookies are the primary session identifier. This is necessary to support logging in and out of Remind1, and saving data to the current user. * remindeer\_live\_u1main: this is used to communicate session information to javascript running in the web browser, and is necessary to support logging in and out of Remind1, and saving data to the current user. # Imprint **Remind1 is a project by** One System Software LLC 30 N Gould St, STE R Sheridan, WY 82801 USA **Managing Director** **‍**Alexander Reger ‍ Our offer includes links to external third party websites. We have no influence on the contents of those websites, therefore we cannot guarantee for those contents. Providers or administrators of linked websites are always responsible for their own contents. The linked websites had been checked for possible violations of law at the time of the establishment of the link. Illegal contents were not detected at the time of the linking. A permanent monitoring of the contents of linked websites cannot be imposed without reasonable indications that there has been a violation of law. Illegal links will be removed immediately at the time we get knowledge of them. ‍ The EU commission provides a platform for out-of-court dispute resolution. This provides consumers with the opportunity to resolve any disputes out of court in the first instance. The dispute resolution platform can be found here: . # GDPR How will Remind1 help me be GDPR compliant? **Do I need to obtain explicit consent from my clients to send appointment reminders?** When sending text messages to clients, a distinction must first be made between transactional and marketing messages. Appointment reminders are transactional messages, because they are directly related to an order (or appointment). It is therefore your legitimate interest to send these messages in this context and you do not need the explicit consent of your clients. **Important:** Depending on the industry, it is recommended to inform your clients in advance and/or ask for permission. In addition, you should inform your clients about the processing of their data for sending text message reminders in your privacy policy. ‍ **Example wording for your privacy policy:** \--------------------- We use the following service provider to send appointment reminder messages: Remind1 - [remind1.com](https://remind1.com/) - 30 N Gould St, STE R, Sheridan, WY 82801, USA - [Privacy Policy](https://remind1.com/privacy) To send the text message reminders, the service provider needs your mobile number. The data collected is used exclusively for the provision of the service (appointment reminders). The service provider will only process and use this data to the extent necessary to provide the service you have requested. The data will be transmitted to the service provider in encrypted form and deleted from the online servers after processing. \--------------------- ‍ **Is Remind1 GDPR compliant?** Remind1 is fully committed to compliance with the General Data Protection Regulation (GDPR). We understand the importance of incorporating standards put forth by GDPR into our data practices and making sure our customers, whether citizens of the EU or businesses that use Remind1 with European clients, feel secure and confident to continue using Remind1. In response to GDPR, we have developed new features, improved our documentation, and incorporated a Data Processing Addendum into our [Terms of Use](https://remind1.com/terms). However, since GDPR is a new and broad regulation with no certification process, we have no process of verifying our compliance. Nonetheless, through our good-faith efforts, we believe we are in compliance, both now and as future developments come along. ‍ **Does Remind1 have a Data Processing Addendum (DPA)?** We have incorporated a Data Processing Addendum into our [Terms of Use](https://remind1.com/terms) that covers all visitors (including Remind1 *users* who have an account with us and Remind1 *viewers* who are simply visiting the website) located in the European Economic Area, Switzerland, and the United Kingdom. There is nothing additional for you to sign or execute, and by accepting the Terms of Use, the DPA is already in place for you. ‍ **Can I get a signed version of Remind1’s Data Processing Addendum (DPA)?** Please contact us at and we will be happy to process your request. ‍ **As a Remind1 user, how should I think about Remind1 with respect to the GDPR?** As a Remind1 user (i.e., someone who has signed up for a Remind1 account), Remind1 is a processor of your clients’ data. In technical terms, you are the controller. When a client schedules an appointment with you, you retain ownership and responsibility of that data. ‍ **How does Remind1 help you uphold the data rights of your invitees?** **The right to be informed** Your clients have a right to know about *what*, *why*, and *how* data about them is collected and processed. Remind1 informs your clients through our Terms of Use, Data Processing Addendum, and Privacy Policy. **The right of access** If requested by an EU citizen, you have an obligation as a data controller under GDPR to inform your client (often referred to as "data subjects") what personal data is being held and for what purposes. For requests by your clients regarding the access of personal data you may contact us at . **The right to rectification ('right to correction')** If a client contacts you regarding an inaccuracy in their mobile number for an upcoming event, you can delete the calendar event and create a new one with the correct number or correct your contact data. **The right of erasure (the 'right to be forgotten')** Please notify us if you have been contacted by one of your clients with a deletion request. Unless we have reasonable grounds to refuse the erasure, we will work to remove the personal data in question securely. We will also communicate the erasure to our third-party subprocessors. **The right to restrict processing** If a client doesn't want you to process personal data, you can simply choose not to send reminders with Remind1 to this client. **The right to data portability** Please notify us if you have been contacted by one of your clients with a data portability request and we will help you to fulfill this request. **The right to object** For Remind1 clients (who are not also Remind1 users), please be assured that we do not use the mobile number that they provide when scheduling an appointment for any marketing or promotional purposes. **Automated decision-making and profiling** Remind1 does not make decisions that have a legal (or similar effect) on you or your clients via automatic processing. ‍ **Disclaimer** ***This document is for informational purposes only and does not constitute legal advice. Remind1 users should always seek legal advice before taking any action with respect to these matters.*** # Explicit Consent Under the GDPR Do i need to obtain explicit consent from my clients under the GDPR? When sending text messages to clients, a distinction must first be made between transactional and marketing messages. Appointment reminders are transactional messages, because they are directly related to an order (or appointment). It is therefore your legitimate interest to send these messages in this context and you do not need the explicit consent of your clients.\ \ ‍**Important:** Depending on the industry, it is recommended to inform your clients in advance and/or ask for permission.In addition, you should inform your clients about the processing of their data for sending text message reminders in your privacy policy.\ \ **Disclaimer**\ ‍*This document is for informational purposes only and does not constitute legal advice. Remind1 users should always seek legal advice before taking any action with respect to these matters.* # GDPR & My Privacy Policy Do I need to change my Privacy Policy to be compliant with GDPR? In most cases you should inform your clients about the processing of their data for sending text message appointment reminders in your privacy policy.\ \ **Example wording for your privacy policy:**\ **‍**---------------------\ We use the following service provider to send appointment reminder messages:\ ‍\ Remind1 - [**remind1.com**](https://remind1.com/) - 30 N Gould St, STE R, Sheridan, WY 82801, USA - [**Privacy Policy**\ \ **‍**](https://remind1.com/privacy)To send the text message reminders, the service provider needs your mobile number. The data collected is used exclusively for the provision of the service (appointment reminders). The service provider will only process and use this data to the extent necessary to provide the service you have requested. The data will be transmitted to the service provider in encrypted form and deleted from the online servers after processing.\ \---------------------\ \ **Disclaimer**\ ‍*This document is for informational purposes only and does not constitute legal advice. Remind1 users should always seek legal advice before taking any action with respect to these matters.*