Effective July 30, 2020
At Remind1 we are aware of our responsibility to protect your privacy, which is vitally important to us.
Equally you have a responsibility to abide by any relevant Data Privacy regulations.
As part of our responsibility, we let you know what information we collect when you use our services, and why we collect it. We don’t ask you for personal information unless we need it for the operation of our service.
You may browse our public site and service without providing us with any personal information whatsoever. If you choose to sign up for our free trial or full service, we will require you to provide contact and identity information, billing information and other personal information. You always have the option to not provide information by choosing not to use a particular service or individual feature, although this may prevent you from engaging in certain website activities or services.
All our business and computer systems, including this website have been designed to the best of our knowledge to comply with all relevant national and international legislation with regards to data protection and user privacy within all the territories we offer the service.
If you are unsure about whether this site is compliant with any specific data protection and user privacy legislation you should contact us via mail.
You need an account to use the Remind1 service, either on the free trial or the full service.
Remind1 stores, processes and maintains your account data in order to provide the service to you.
If you upload or add contact information about your clients it will only be processed to send appointment reminder messages and not stored on our servers. This contact information will only be used for the purposes of sending the client appointment reminder messages, and for no other purpose whatsoever.
By uploading client information you confirm that they have agreed to be sent messages related to the service you offer. The responsibility to obtain your client's consent lies solely with yourself and is subject to the applicable regulations of the country concerned. You also confirm that the contact details you enter are correct (to the best of your knowledge) and accept full responsibility for any messages sent by us on your behalf.
If you choose to provide us access to one or more appointment calendars we will use this information to determine when you have an appointment with someone on your contacts list and to generate the required message. Depending on your settings and message templates, this may include the appointment title, location or video conference. We will not use your calendar information for any other purpose whatsoever.
If you send us personal correspondence, such as emails or letters, phone calls or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Use of Your Information
Your personal information, including your email address, is primarily used to help us provide our services and meet our contractual commitments to you. We may use your information to inform you about relevant service or product changes that may affect our service and updates; to help customize your experience; to protect us and other members of our services against errors and omissions, violation of the User Agreement, fraud and other criminal activity; to enforce our User Agreement; and as otherwise described to you at the time of collection of your details. These uses improve the Site and our service to meet your needs.
If you are an existing user, we may contact you with information about services similar to or complementary to those already provided.
All reminders are deleted from our system 12 months after being sent.
Remind1 only shares personal information with other companies or individuals outside of Remind1 in the following very limited circumstances:
We may provide such information to our employees, subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf (such as sending messages) and that have agreed not to disclose it to others. Some of those employees, subsidiaries, affiliated companies or other trusted businesses or persons may be located outside of your home country; by using our service you consent to the transfer of such information to them. All Third Parties we use to process data (including Bubble, Messagebird and Postmark) are commited to full GDPR compliance.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms and Conditions, including investigation of potential violations thereof, (c) To assist fraud protection and minimise credit risk within the community of Remind1 members. (d) detect, prevent, or otherwise address fraud, security or technical issues, or (e) protect against harm to the rights, property or safety of Remind1, its users or the public as required or permitted by law.
We may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
We will not disclose your personal information to any other Third Party.
Storing Your Personal Data
Data that is provided to us is stored on secure servers.
The transmission of information via the internet is not secure. We cannot guarantee the security of data sent to us electronically and therefore the transmission of such data is entirely at your own risk. Where you have chosen a password you are responsible for keeping this password confidential.
Contact Forms and Emails
If you contact us using any Support or Contact forms on our website, or you send an email to one of our email addresses, none of the data that you supply will be stored by this website or passed to any outside organization or person for any other purpose whatsoever. Any such data will be collated into an email and sent to our internal staff in order to respond to your enquiry. Our mail servers are securely protected and the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
Remind1 uses the secure SSL protocol meaning all data is encrypted when being sent across the web.
We restrict access to personal information to Remind1 employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Third Party Links
You may find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
Access to Information
We acknowledge that all individuals have the right to access the personal information/data that we maintain about them. Any individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his query via [email protected]. If requested to remove data, we will respond as quickly as possible, and full resolution is not likely to exceed one week.
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
The relevant data protection and privacy regulations in the countries we operate give you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of €10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us via [email protected].
We will report any unlawful data breach of our database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.